Find Dealers, Service & Support
The Where to Buy buttons below will link to the brand-specific DEALER locators. Further down, our map will help you find a servicer, depending on the brand and location you choose.
Where to Buy
Shady Oak's Service Locator
This locator is limited to our distribution territory, which also varies by brand. This is not an exhaustive list, but a good place to start.
Distribution Territory by Brand:
- VAH: IA, IL, MN, NE, ND, SD & WI
- Scotsman: MN, ND, SD & WI
- Perlick: IA, IL, MN, ND, SD, WI
- Alfresco/Artisan, Capital, Memphis: IA, IL, MN, ND, SD, WI
- PITT & Irinox: IA, IL, KS, MN, MO, NE, ND, SD, WI
No need to register your product.
If you experience issues within the warranty period, contact Shady Oak with your Serial Number, found on the UL sticker inside your hood’s canopy.
We will troubleshoot with you to pinpoint the issue and direct you further.
Register your machine with Scotsman upon installation by clicking Warranty Registration & Verification at the top of the homepage.
Parts Town is your first stop for both warranty and non-warranty issues.
Fill out the Service Request Form, linked below, and email it to Parts Town or call with your product details on hand.
Register your product with Alfresco or Artisan.
If you are experiencing issues with your product, first contact the retailer you purchased through for the quickest possible resolution. If further service is necessary, fill out this form online with ADCO, and/or call the number below.
Register your product with Capital.
If you are experiencing issues with your product, first contact the retailer you purchased through for the quickest possible resolution. If further service is necessary, fill out this form online with ADCO, and/or call the number below.
Register your product here with Memphis.
If you are experiencing issues with your product, first contact the retailer you purchased through for troubleshooting. If problems persist, contact Memphis via email, service request, or phone (also listed below). ADCO and Memphis will work in tandem to provide support.
